Job Summary
We are looking for an experienced and detail-oriented Sales and Supply Chain Coordinator (Service) to manage service-related sales coordination, Annual Maintenance Contract (AMC) customers, quotations, pricing, warehouse coordination, deliveries, and supply chain activities. The ideal candidate should have a strong engineering background and relevant experience in industries such as automation, doors, CCTV, HVAC, or other engineering-related sectors.
The candidate must be capable of coordinating with service customers, sales teams, suppliers, warehouse teams, and internal departments to ensure smooth service operations, timely deliveries, accurate quotations, and customer satisfaction.
Job Responsibilities
- Coordinate with service customers and manage AMC (Annual Maintenance Contract) requirements, renewals, service requests, and follow-ups.
- Prepare and coordinate quotations, pricing, proposals, and commercial offers for service requirements, spare parts, and maintenance contracts.
- Coordinate with sales, service, warehouse, procurement, and logistics teams to ensure timely order processing and delivery.
- Manage supply chain activities, including material availability, stock coordination, order tracking, and delivery schedules.
- Follow up on customer enquiries, quotations, purchase orders, and pending deliveries.
- Support service sales activities by understanding customer requirements and coordinating suitable products, spare parts, and service solutions.
- Maintain accurate records of quotations, pricing, customer information, AMC contracts, orders, and delivery status.
- Coordinate with suppliers and internal departments to ensure product availability and resolve supply or delivery issues.
- Prepare reports, presentations, spreadsheets, and other business documents using MS Office applications.
- Monitor order status, customer requirements, and service coordination activities to ensure timely completion.
- Work closely with engineering and technical teams to understand product specifications and support customer requirements.
- Maintain professional communication with customers and internal stakeholders to ensure efficient coordination and customer satisfaction.