Job Summary
We are looking for a Customer Service Executive to handle customer enquiries, provide timely support, and maintain good relationships with customers. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer requests professionally.
Job Responsibilities
- Handle customer enquiries through phone, email, and other communication channels.
- Provide information about company products and services.
- Respond to customer questions and resolve basic issues promptly.
- Follow up with customers regarding enquiries, requests, and pending issues.
- Coordinate with internal teams to ensure smooth customer service.
- Maintain accurate records of customer interactions and enquiries.
- Handle customer feedback and escalate issues when required.
- Build and maintain positive relationships with customers.
- Support the team with day-to-day customer service activities.